CakeArtelier Pte Ltd
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Knowledge base
General enquiries
About agar agar & jelly cakes
6
What’s the difference between agar agar and jelly?
Are your cakes suitable for vegetarian?
Does your cakes contain diary products, wheat or nuts content?
Are there preservatives in the agar agar and jelly cakes?
What is agar agar made of?
View all 6
Cake handling
3
How do I handle the cake upon collection?
How long do your cakes last?
How long can I keep my cake out of the refrigerator?
Cake designs
2
Can I order a customized cake that is not available for purchase at your website?
Can I have wordings on the cake?
Serving size
1
What is the recommended serving size?
Order enquiries
About your order
13
Why don't i have a receipt for the money given to do my money pulling cake?
Can you do a rush order?
Can I cancel or change the date/time of my cake collection or delivery?
How many days in advance may I place my order?
Can I request my cake to be less sweet?
View all 13
Delivery
Delivery
10
Do you make any delivery assurance?
What are the delivery payment methods?
What if I don't want delivery and want self collection?
How do I select delivery date and time?
Can you deliver at a specific timing?
View all 10
Technical issues
Technical
3
I am stuck at the payment page, what should I do?
I can't checkout, what happened?
Why do I get error code after scanning the QR code payment?
About CakeArtelier
CakeArtelier operations
7
Do you sell off the shelf cakes?
What is your operating hours?
Are you licensed to sell cakes online?
Where is your shop located at?
Is CakeArtelier's cake halal?
View all 7
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